Blue Light Flashes:

When your batteries are low the Mouse and Grip will have a slow flashing blue light to indicate its time to replace the batteries.

Dead Mouse on PS3:

When you first get your FRAGnStein and try it on the PS3, the mouse may appear not to work.  This is a common problem with the PS3 in that the Sony controller is assigned a USB port and when you plug in your FRAGnStein dongle it may also be trying to use that same port. 

To correct this, press the PS button on the Sony controller and turn the controller off.  Then press the PS button on the FRAGnStein and assign it to one of the 4 available ports.

Controller stops at times:

On the PS3 sometimes your controller may stop and then start up again after a 1 to 2 second delay.  We call this stuttering. Please upgrade to firmware version 2.11.

If the problem persists it means that you are in a high radio frequency area.  This RF frequency is everywhere and depending on your location the source can be cordless phones, surround sound systems, cell phones, computers, headphones and earphones, other game devices and routers.  The biggest culprit is a bluetooth wireless device as they can and do stray outside their designated bandwidth. 

The FRAGnStein uses frequency hopping, which means that it will seek an open bandwidth to transmit and receive. 

Stutter Solutions:

In the version 2.11 firmware program there is a section called ADJUST RF.  This section has 4 other alternative bandwidths that can be used to try to secure a free channel.  This is only recommended for users that do experience RF pollution.

In some cases even that will not solve the stuttering.  To address this it is recommended that you try to isolate the interfering device such as turning your router off, keeping cell phones out of the game area, turning off all other controllers, changing the channel on your cordless phone.  

In even more extreme cases the interference comes from a neighbors device.  

If you have tried these suggestions and still have stutter please let us know as we do have a special high RF firmware that we can send you direct.

Cannot Use Config Software:

If your driver is installed then this solution is the FRAGnStein is not in set up mode.  To enter set up mode press and hold the dongle button while inserting it into the computer USB port.  Continue to press for 2 seconds after it is plugged in to enter set up mode. 

Tech support is available to you 7 days a week by email:  support@bannco.com

Mouse or Left grip Blinks and does not work:

Sometimes the mouse or grip can get hit with a high RF spike.  Unplug your dongle and take out the battery.  Then put the dongle back in and put the battery back in again.  This acts as a hard boot and should recouver the mouse or left grip.

Mouse blinks and will not sync on PC:

This is a known problem and caused by occational high RF interference.  Although the mouse sleeps, the dongle does not and it can loose its sync with the mouse on the PC.  Unplug your dongle and take out the battery.  Then put the dongle back in and put the battery back in again.  This acts as a hard boot and should recouver the mouse or left grip.

Mouse or Left Grip will not match:

You will need to match both the mouse and grip at the same time again.  To do this we have a video that you can follow along with.

http://www.youtube.com/watch?v=uLZpnOrNeFw

Technical Support:

If you have any troubles at all, please email us at support@bannco.com and we will be glad to assist you.  Also you can visit our forum and search for answers from the forum.